Frequently Asked Questions

It let's your viewers support you in a new way, the fees are lower than PayPal and chargebacks are not possible!
We do not take any fees for BTC, BCH, ETH, or LTC donations. The networks may have their own fees for transfer.
As for Nano, there are 0 network fees and we don't take a percentage either.
Coinbase offers a great API that allows us to utilize their service to make it easy and convenient for our users. Additional options for Bitcoin, Litecoin and Ethereum are coming. So if you're not a huge fan of Coinbase, stay tuned for more options soon!
We partnered with Nanex to make it quick and easy to start accepting Nano donations. Nanex is built from the ground up to scale instantly for heavy load using the same technologies the internet giants do.
Just register on their site, and get your 1UpCoin API key to start accepting Nano today.
Nano is a digital cryptocurrency that offers instant, free transactions on a low-energy proof-of-stake network. It made sense for us to introduce this option as one of the first alternative donation methods due to it's instant and free transactions. So when you send 1 XRB to a streamer, they receive exactly that 1 XRB. We don't take a cut either to keep it completely free!
If a user sends coins from a Coinbase to your Coinbase account, you may receive an email from Coinbase with additional details about the sender. None of the receivers details like name, or email were given but Coinbase does use profile nicknames.

If you are a user and want to remain anonymous, you should never send coins directly from Coinbase to Coinbase. If that is not an option you can always change the nickname it uses under the settings panel on your Coinbase account!
We’re actively working on adding support for more coins.
We launched Nano support on 2/23/2018!
We’re considering a “pro” mode that allows streamers to manage their wallets. But right now we are hoping to raise awareness to as many streamers and making it as easy as possible. This feature is on the roadmap though!
Nope! The level of access we get from Coinbase and Nanex, only allows us to create a new unique address on your account.
The value in USD displayed through StreamLabs\StreamElements is calculated at the time of donation. The value may change by the time you view it in your wallet, even though the amount of coin donated is the same.
If you have any additional questions you can email us at [email protected]